Shipping policy

Here’s a clear, professional Shipping Policy you can use for your Aurethea Shopify store based in India. It’s written in a customer-friendly tone and aligns well with typical Indian e-commerce practices. You can copy-paste this into your Shopify Shipping Policy page.

Shipping Policy – Aurethea

At Aurethea, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how your order will be processed and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding Sundays and public holidays).
Orders placed on weekends or holidays will be processed on the next business day.
Once your order is shipped, you will receive a confirmation message/email with tracking details.

2. Shipping Locations

We currently ship across India.
At this time, international shipping is not available.

3. Estimated Delivery Time

Delivery times may vary based on your location:

Metro cities: 3–5 business days
Other cities & towns: 5–8 business days
Remote or rural areas: 7–10 business days

Please note that delivery times are estimates and may be affected by factors such as weather, courier delays, or unforeseen circumstances.

4. Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout.
We may offer free shipping on selected products or during promotional periods.

5. Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS.
You can track your shipment using the provided tracking link.

6. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time, please contact us at [your support email].
In case of lost shipments, we will coordinate with the courier partner and assist you with a replacement or refund as per our policy.

7. Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are accurate at checkout.
Aurethea will not be responsible for delays or non-delivery due to incorrect or incomplete addresses.
Re-shipping charges may apply if the order is returned due to a failed delivery attempt.

8. Damaged Packages

If you receive a damaged package, please contact us within 48 hours of delivery with clear photos of the product and packaging.
We will review the issue and offer a replacement or refund as applicable.